Welcome to potatobox.com, an online service to connect students and tutors to each other, operated by potatobox.com, L.L.C., in the case of users originating from within the United States, and potatobox.com Global Services Limited, in the case of users originating from outside of the United States (each the "Company" or "potatobox.com").
This privacy statement discloses the privacy practices of potatobox, LLC.
What Information We Collect
The types of information that we collect fall under two general categories: personally identifiable information (PII) and non-personally identifiable information (non-PII). PII consists of any information which can be used to specifically identify you as an individual, whereas non-PII consists of aggregate information or any information that does not reveal your identity. The following sections describe how your PII and non-PII are collected by us, and how we use such information.
Log Files
Any time you visit our website, our servers automatically gather information from your browser (such as your IP addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks) to analyze trends, administer the site, prevent fraud, track visitor movement in the aggregate, and gather broad demographic information. For example, we may log your IP address for system administration purposes. IP addresses are logged to track a user's session. This gives us an idea of which parts of our site users are visiting. We do not share the log files externally.
Cookies
We use "cookies" to keep track of some types of information while you are visiting our website or using our services. Cookies are very small files placed on your computer, and they allow us to count the number of visitors to our website and distinguish repeat visitors from new visitors. They also allow us to save user preferences and track user trends. We rely on cookies for the proper operation of our website; therefore if your browser is set to reject all cookies, the website will not function properly. Users who refuse cookies assume all responsibility for any resulting loss of functionality. We do not link the cookies to any PII.
Web Beacons
"Web beacons" (also known as "clear gifs" and "pixel tags") are small transparent graphic images that are often used in conjunction with cookies in order to further personalize our website for our users and to collect a limited set of information about our visitors. We may also use web beacons in email communications in order to understand the behavior of our customers. We do not link the web beacons to any PII.
Mobile Analytics
We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any PII you submit within the mobile application.
Information About You
When you register or subscribe to any of our services, we collect a wide variety of information about you. For our Tutoring services, for example, you provide us with answers to our proprietary questionnaire, and we use your answers to build a personality profile for you so we could match your profile with those who might like to use your Tutoring services. Your individual responses to the non-PII questions about yourself (such as first name, education level, zip code, etc.) will be used to build your "Profile." On your public profile, we may display your information to other community members and visitors. You may choose to provide us with your photo and by providing us such content, you agree that we may make them available to those who look for your services and users of potatobox services. Except as otherwise stated in this privacy statement, we do not disclose your PII to your matches or other users of our services.
Purchase Information
To process purchases, we may require your name, address, phone number, email address and credit card information. Such information is used primarily to process your order or as otherwise described herein. Credit card transactions are processed through industry standard Secure Socket Layer (SSL) and/or strong encryption (3DES) by a third party, which only uses your information for that purpose.
E-mails and Telephone Calls
We require an e-mail address from you when you register for our services. We use your e-mail for both transactional (e.g., order confirmation, refund and renewal processing, notifying of changes to your profile, engaging for our Tutoring service) and promotional (e.g., newsletters, new product offerings, special discounts, event notifications, special third-party offers) purposes. E-mail messages we send you DOES NOT contain codes that enables our database to track your usage of the e-mails, including whether the e-mail was opened and what links (if any) were clicked. If you would rather not receive promotional e-mails from us, please see the section in your profile labeled "opt-in/Opt-Out". We reserve the right to send you certain communications relating to the potatobox services, such as service announcements and administrative messages, without offering you the opportunity to opt out of receiving them. We may also contact you by telephone or text message (including to any wireless number you may provide to us) solely in connection with potatobox services. If you would rather not receive telephone calls or text messages from us, you may change or delete your number from your profile page. We fully comply with the requirements of the U.S. CAN-SPAM Act.
Geo-Location Information
We do not ask you for, access or track any location-based information from your mobile device at any time while downloading or using our Mobile Apps or services.
Push Notifications
We send you push notifications if you choose to receive them for notifying you of matches for our singles service, letting you know when someone has sent you a message, or for other service-related matters. If you wish to opt-out from receiving these types of communications you may turn them off at the device level.
Disclosure of Your Information
Disclosure to those who look for your services. As an integral part of providing the potatobox service, we will disclose your profile information to those who search for tutors in your specific area tutoring specific subjects based on your profile specifications such as zip code, education level, subjects you tutor and fees you charge. Photos and other profile information posted by you will be available to view by all members.
Disclosure By Law
You acknowledge and agree that we may disclose information you provide if required to do so by law, at the request of a third party, or if we, in our sole discretion, believe that disclosure is reasonable to (1) comply with the law, requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law); (2) protect or defend potatobox's, or a third party's, rights or property; or (3) protect someone's health or safety, such as when harm or violence against any person (including you) is threatened.
Disclosure to Protect Abuse Victims
Notwithstanding any other provision of this privacy statement or our Terms and Conditions of Service, we reserve the right, but have no obligation, to disclose any information that you submit to the services, if in our sole opinion, we suspect or have reason to suspect, that the information involves a party who may be the victim of abuse in any form. Abuse may include, without limitation, elder abuse, child abuse, spousal abuse, neglect, or domestic violence. Information may be disclosed to authorities that we, in our sole discretion, deem appropriate to handle such disclosure. Appropriate authorities may include, without limitation, law enforcement agencies, child protection agencies, or court officials. You hereby acknowledge and agree that we are permitted to make such disclosure.
Disclosure to Trusted Third Parties By Us
We will not share your non-PII with third parties.
Search Engine
Some portions of your profile may be available to search engine crawlers and therefore may appear in internet search results, but no PII (e.g., last name, photos) will be included in such search results. Because your submissions to the In My Words sections of your profile may be publicly available, we strongly encourage you not to disclose PII or contact information in such areas of your profile.
Third-Party Advertising
We may use third-party advertising agencies or other service providers to serve ads on our website on behalf of potatobox or third-party advertisers (e.g., retailers of goods or services). These companies may employ cookies and web beacons to measure advertising effectiveness. Any information that these third parties collect via cookies and web beacons is completely anonymous. Some of these third-party advertising agencies may be members of the Network Advertising Initiative, which offers you the option to opt out of ad targeting from its member agencies by following the procedures listed here.
Third Parties, with whom we partner to display advertising based upon your web browsing activity, use Flash cookies to collect and store information. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies.
We will only share your information with third parties in the ways defined in this privacy statement.
Age Restrictions
Our age restrictions for different services are set forth in each applicable Terms and Conditions of Service. We do not target our sites or services to children under the age of 13, and in compliance with the Children's Online Privacy Protection Act, any information we may receive from users we believe to be under the age of 13 will be purged from our database.
Links to or Access from Other Sites
You may be able to access your account or content of your account from third party sites, such as social networking sites, by way of various applications. The privacy policies and practices of such sites in connection with information you disclose on such sites may differ from the practices of potatobox as set forth in this privacy statement, and you should review their policies and practices to ensure that the privacy of the information you submit on their site does not conflict with and is consistent with how you wish your information to be treated. Such sites may also place their own cookies or other files on your computer, collect data or solicit personal information from you. We are not responsible for the privacy policies or practices or the content of any other websites that may provide access to, or be linked to or from, this site, including that of any social networking sites and third party advertisers whose offerings require you to navigate away from our site.
Choice/Opt-Out
You may use the following options for removing your information, including an unauthorized profile, from our e-mail database if you wish to opt out of receiving promotional e-mails and newsletters.
On your profile page click on "Change Account Status" to "Deactivate" your account. Once your account is deactivated, your information will be removed form all searches within the site by other members.
Send mail to the following postal address letting us know which promotional e-mails you wish to opt-out of: potatobox, LLC.
77 Arden Lane
Stamford, CT 06905
For the potatobox Tutoring services, select our Help link from your account home page and search our FAQ's to find the answer you are looking for, or send us an e-mail using our contact page. Our Customer Care agents will be happy to assist you.
Updating Your Information
potatobox provides users the following options for changing and modifying information previously submitted, , including deletion of your personal information.
For the potatobox Tutoring services, select our Help link from your account home page and search our FAQ's to find the answer you are looking for, or send us an e-mail and our Customer Care agents will be happy to assist you.
For any services where you have an account page, you may change your credit card (if applicable), e-mail address, password and other information from the account settings or preferences page; or
You can send mail to the postal address listed above, providing us with your account information and letting us know which information you wish to update.
Contacting the Website
If you have any questions about this privacy statement, the practices of this site, or your dealings with potatobox website, you can contact:
Site Administrator
potatobox, LLC.
Stamford, CT 06905 USA
Acceptance of Privacy Statement
Your use of our website(s), including any dispute concerning privacy, is subject to this privacy statement and the applicable Terms and Conditions of Service. BY USING OUR WEBSITE, YOU ARE ACCEPTING THE PRACTICES SET OUT IN THIS PRIVACY STATEMENT AND THE APPLICABLE TERMS AND CONDITIONS OF SERVICE.
If we decide to change our privacy policy, we will post those changes to this privacy statement page and any other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by other means, such as e-mail, at our discretion.
Your continued use of any portion of our website following posting of the updated privacy statement will constitute your acceptance of the changes.
Effective Date
This privacy statement was last revised on July 6, 2017.
Copyright © 2016-2017 potatobox, LLC. All Rights Reserved.
Please Contact Us with any questions regarding this agreement. potatobox.com is a trademark of potatobox.com, L.L.C.